BPO Services

CieloStar’s Backroom (BPO) Services for Affinity Groups

 

CieloStar has leveraged 25 years of benefits administration to offer full backroom services for healthcare organizations that want to outsource processing and customer service to focus on marketing and client service.

We are an experienced backroom administrator, with full white-label services including:

  • FSA/HRA/HSA and Transit administration
  • COBRA administration with COBRA alternative included
  • COBRA processing with integrated voluntary products revenue stream
  • Full Service Center—telephonic, email, mail
  • Debit card account administration

FSA, HSA, HRA, Transit, and Dependent Care

Our full-service backroom processing offerings

  • System set up to ensure maximum auto-substantiation of debit card claims, increasing participant satisfaction and participation.
  • Branding or portal page automated claims debit from designated client account(s)
  • Claims processing/substantiation and customer service
  • Online enrollment (where needed)
  • Online claim and balance information
  • Online on-demand reports
  • Quarterly or annual account statements online
  • Discrimination testing and plan Documents

Full Service Center Features

  • To your customers, we are YOUR service center
  • Dedicated toll free numbers
  • State of the art phone systems and reporting

COBRA Administration

CieloStar’s backroom COBRA administration services include an integrated COBRA alternative.  This alternative not only provides an avenue for participants to leave COBRA, but also provides a revenue share to you when participants purchase products.

Features include online participant access and the online availability of reports and statements for administrators.